Data & Privacy
Privacy Policy
We are committed to protecting your personal information and your right to privacy.
Mastribe ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from www.mastribe.com. By using our website, you agree to the collection and use of information in accordance with this policy. This policy is compliant with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), the UK General Data Protection Regulation (UK GDPR), and applicable consumer data protection laws in the United States and other jurisdictions we serve.
01 Information We Collect
We collect the following types of information:
- — Personal identification information: name, email address, shipping address, phone number
- — Payment information: processed securely through Stripe or other third-party payment processors; we do not store your full card details
- — Order information: items purchased, order history, returns and exchanges
- — Device and usage data: IP address, browser type, pages visited, time spent on site (via cookies and analytics tools)
- — Communications: emails or messages you send us
02 How We Use Your Information
We use your information to:
- — Process and fulfil your orders
- — Send order confirmations, shipping updates, and delivery notifications
- — Respond to customer service inquiries
- — Send marketing emails and promotions, if you have opted in
- — Improve our website experience and product offerings
- — Comply with legal obligations
05 Your Rights
Depending on where you are located, you may have the right to:
- — Access the personal data we hold about you
- — Request correction of inaccurate data
- — Request deletion of your personal data
- — Withdraw consent for marketing communications at any time
- — Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at support@mastribe.com.
06 Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of 7 years for accounting and tax purposes.
07 International Data Transfers
As a Canadian-based business serving customers globally, your personal data may be transferred to and processed in countries other than your own. We take appropriate measures to ensure such transfers comply with applicable data protection laws.
08 Security
We implement commercially reasonable security measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
09 Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of www.mastribe.com after any changes constitutes your acceptance of the updated policy.
11 Contact
For any privacy-related questions or requests, contact us at: support@mastribe.com